Cancellation & Refund

Cancellation & Refund

At okayakalp.com, we understand that sometimes situations change, and you may need to cancel a donation or a campaign. We aim to make this process as transparent and straightforward as possible, ensuring that both campaign creators and donors have a clear understanding of our policies. Below, we outline our cancellation and refund policies for both parties involved.

For Campaign Creators:

1. Campaign Cancellation: As a campaign creator, you have the option to cancel your campaign at any time. We understand that unforeseen circumstances may arise, leading to the need for cancellation. However, it's important to note that if you have received donations, your donors will be eligible for refunds based on our refund policy.

2. Donor Refunds: If you cancel your campaign, we will issue refunds to donors who have contributed to your project. These refunds will be made according to our refund policy. Donors will be informed of the campaign cancellation and the refund process.

3. Success Fee Refunds: If your campaign has been charged a success fee, it may be refunded under specific conditions. If a campaign was canceled due to circumstances beyond your control and donors were refunded, your success fee may be refunded as well.

For Donors:

1. Donor Cancellation: As a donor, you have the option to cancel your donation within a specified timeframe after making the contribution. The cancellation period and eligibility for refunds depend on the campaign's cancellation policy.

2. Eligibility for Refunds: Donors may be eligible for a refund if they cancel their donation within the set timeframe or if the campaign they supported is canceled. Refund eligibility is subject to the specific terms and conditions of the campaign.

3. Refund Process: To request a refund, donors should contact our support team at admin@okayakalp.com with the necessary details, including the campaign name and transaction information. Refunds will be processed in accordance with the campaign's cancellation policy.

Refund Policy:

1. Donor-Initiated Refunds: If a donor wishes to cancel their donation, they must do so within the specified timeframe. Refunds for donor-initiated cancellations will be processed promptly.

2. Campaign Cancellation: If a campaign creator cancels their campaign, donors will be informed, and refunds will be issued to eligible contributors. Refunds are typically processed within a reasonable time frame.

3. Success Fee Refunds: If a campaign was canceled due to circumstances beyond the campaign creator's control, their success fee may be refunded.

4. Processing Time: The time required for refunds to be processed may vary depending on the payment method used and other factors. We strive to complete the process as efficiently as possible.

5. Currency Conversion: If a campaign or donation involves multiple currencies, any currency conversion fees incurred during the refund process will be covered by the party responsible for initiating the refund.

Contact Us:

If you have any questions or need assistance with the cancellation and refund process, please don't hesitate to contact our support team at admin@okayakalp.com. We're here to assist you and ensure a transparent and efficient experience on our platform.

Our Commitment:

At okayakalp.com, we are committed to maintaining transparency and providing a hassle-free experience for both campaign creators and donors. We believe that everyone should have the opportunity to contribute to meaningful causes, and our cancellation and refund policies are designed to facilitate this process.